Jackson-Triggs: We’ve Got A Wine For That

Long Term Success (BRONZE)

Client Credits: Constellation Brands, Inc.
Steve Bollinger, SVP Marketing
Maria Melo-Boone, VP Marketing, Domestic Wines
Andres Rios, Marketing Director, Lifestyle Wines

Agency Credits: Bensimon Byrne
Jack Bensimon, President
Joseph Bonnici, Creative Director
Hayes Steinberg, Associate Creative Director
Chris Harrison, Associate Creative DirectorChris Harrison, Associate Creative Director
Zeeshan Hussain, Group Account Director
Charlotte Osborne, Business Lead
Michelle Pilling, Director of Production Services
Amanda Alvaro, Managing Director, Narrative PR
Laura Serra, Account Supervisor, Narrative PR

Section I — BASIC INFORMATION

Business Results Period (Consecutive Months):	March 2012 – May 2015
Start of Advertising/Communication Effort:	November 2011
Base Period as a Benchmark:	March 2011 – February 2012

Section II — SITUATION ANALYSIS
a) Overall Assessment

In early 2011 when Bensimon Byrne first began to work with Constellation Brands, the wine category in Canada was healthy and growing. So for Jackson-Triggs (JT), a well known, dominant player in Ontario and BC, business should have been booming. Instead, the brand overall was in trouble, and its base SKU (Proprietors’ Selection), which represented almost 80% of the volume, was in a steep decline.

“I have no clue what to buy”

In the previous few years, the wine category was undergoing a paradigm shift, becoming highly fragmented and intensely competitive with little brand loyalty from Canadian drinkers. Getting picked in the first place is an enormous feat and developing a consistently loyal following is even more difficult. The category growth was fuelled by hundreds of new brands with bright, playful labels and names like Cupcake, Ménage à Trois and Girls Night Out.

Relative to these new choices, the JT wines appeared comparatively stale and uninspired. In a category where novelty had become the new currency, the JT brand and its heritage had little meaning for consumers. By 2008 JT lost its ranking as #1 national wine brand.

Over the next few years the brand spiraled down, unable to retain its loyal wine drinkers nor attract new consumers to the brand. Nationally, JT volume reached its lowest level in August 2011.

Our first challenge was to not only stop the bleeding but to make JT relevant to our core target again and gain its fair share of market. We overwhelming achieved that result with the launch of the new platform that got Canadian wine drinkers to consider the brand again and pick up a bottle (or two) of JT. The brand won a CASSIES Bronze in 2013 in spite of alcohol beverage giant competition like Budweiser, and also was awarded a CASSIES Bronze in 2014 for Sustained Success.

The ongoing mission since 2013 was to not only sustain that success but also outperform it, and keep JT’s leadership role within the wine category.

b) Resulting Business Objectives

Overall business objective was single-minded – drive growth by repositioning the entire brand, from packaging to advertising to reinvigorate interest in JT.

There were 3 specific business goals set to measure success:

Increase case volume sales
Increase purchase intent amongst drinkers (loyal and new)
Strengthen brand equity

c) Annual Media Budget
Confidential

d) Geographic Area
Canada

Section III — STRATEGIC THINKING
a) Analysis and Insight

In order to turnaround a brand with these kinds of challenges, we first conducted a Brand Audit that revealed the communication in the wine category almost always focuses on the varietal, the appellation, or food pairings. Reviews and tasting notes are everywhere from wine blogs to mobile apps to retail signage. Visually, the advertising usually incorporates a beautiful vineyard shot, generic product photography and cliché drinking occasions.

“What wine was that again?”

We then conducted research that revealed JT users describing themselves as being down-to-earth and straightforward with an aversion to pretense. This helped unlock the important insight that the real target for the brand were “Wine Drinkers” who don’t over think wine purchases, and not “Wine Lovers” who tend to respond to stories about the terroir, the vintage, the characteristics of liquid etc. Their enjoyment of wine was driven by the belief that wine made occasions a little more special and meaningful.

This led us to the second insight; that the solution for this brand was not inside the bottle. For JT to truly resonate with the actual target consumer, we didn’t need to spend time talking about the wine itself. Brand bonding should be more casual and emotional to trigger associations with wine drinking occasions. We needed to establish JT as the relevant wine lifestyle brand, with an idea that was relevant to their relationship to the category and their self-perception.

With these insights we knew we had to overhaul all the brand imagery to really get Canadian wine drinkers to pay attention to JT again.

b) Communication Strategy

“We’ve got a wine for that.”

In order to move from a rational, expected approach to a more emotional space, we crafted an idea to connect JT to the feelings and emotions that make any experience more special. Instead of focusing on the clichéd drinking occasions of typical wine advertising, we focused on feelings and emotions, and associated them with a far wider range of wine drinking moments. We wanted to communicate that no matter what mood you’re in or feeling you’re going for, “We’ve got a wine for that.”

This also provided implicit support for a key product attribute – the large number of varietals, size and packaging formats the brand offers. It truly supported the versatility and broad number of varietals that the brand could offer to drinkers. The power and extendibility of the platform was really proven in the third year with new creative executions with insights from ongoing ad tracking and brand health reports.

We set a single communication objective for the re-launch; to create awareness of JT’s’ new positioning in order to drive up purchase intent.

In a crowded category, we would need to find ways to maximize our modest media budget as much as possible. It would be key to find some media selections that were atypical of wine advertisers to really help us break through and become top of mind. We would also need to leverage our PR team to help solidify JT as a lifestyle brand and to gain additional exposure via earned media opportunities.

Section IV — KEY EXECUTIONAL ELEMENTS
a)Media Used

Developing a newly baked creative idea also gave us an opportunity to rethink the media strategy with the goal of making JT standout and reinforce its new brand positioning. That required a fresh take on category advertising and a resulting plan that bucked traditional category media planning conventions.

So we launched on TV – which may seem entirely traditional but was brand new for this category – who typically spent media budgets on glossy magazine ads and OOH, instead of utilizing the emotional connection of TV. To maximize a modest media budget, sponsorships with specialty channels along with digital pre-roll ads on conventional networks helped push the message out. A full year national plan incorporated a blend of 30 sec and 15 sec cut-downs to ensure there was strong continual presence throughout the year.

Print ads, a newly redesigned corporate website, and social media properties were all utilized to reflect the new brand imagery.

The other innovative media approach was aiming for the media buy to be put into earned, not paid. While competitive brands were almost solely focused on reaching the wine writer, we wanted to focus our PR efforts to a broader audience and turn the wine brand into a lifestyle brand by using lifestyle media to tell our story – through morning shows, influencer magazines and events.

b)Creative Discussion

To bring “We’ve got a wine for that” (WGAWFT) to life visually and solidify JT as a lifestyle brand, we did something that you typically don’t see in the wine category. We minimized the role of the liquid. There were no gratuitous pour shots or prominently placed product throughout. Creative focused instead on those small, real moments we all have each and every day that can be transformed into special moments with a glass of JT.

Television

Two spots were created for the first year of the campaign; each spot set out to expand the target’s definition of wine-drinking occasions to go beyond the typical weddings, parties and fancy dinners.

The spots were thematically tied to a common yet unexpected object that is part of our everyday lives. Using those everyday objects to ground each scenario, we captured relatable moments that evoked a real sense of emotion.

Our first spot (“Lights”) launched in November 2011 and the second spot “Shoes” was introduced in April 2012 as part of our spring campaign.

“Shoes” TV – 30 sec & 15 sec cut down

Our traditional TV spots were supported by various sponsorships on specialty stations that allowed us to extend our “we’ve got a wine for that” message in a contextually relevant way.

Print

A full-page magazine ad ran simultaneous to our first TV spot during the 2011/12 holiday campaign. Like the TV, the ads portrayed a mood or feeling that is associated to an occasion and was atypical in that it did not show cliché occasions, vineyard images – or even consumption.

“Socks” Launch Print Ad

We introduced our second print ad in the spring of 2012 – again visually showing an evocative moment that was atypical, more casual and idiosyncratic.

“Shopping” Print Ad

Digital

The JT website was revamped to reflect the new brand repositioning and provide a more effortless, approachable user experience. The TV spots were also formatted for online pre-roll to further support the campaign.

PR & Social Media

For our holiday launch, we connected with lifestyle media versus traditional wine media by positioning JT as a lifestyle product. Media kits were sent out with duality-inspired gift card neck tags that were fun, eye-catching and even relevant to a lifestyle editor’s work. Because editors get an overwhelming number of products during the holidays, it was important for us to stand out in a relevant way. The campaign’s success included coverage in the highly sought after Globe and Mail gift guide.

Our spring campaign stemmed from the season being an iconic moment for Canadians, and the feelings it naturally evokes: open toed shoes re-emerge, the flowerpots and garden tools are unwrapped and lastly, the flowers are finally in bloom. This led to the idea of Spring Bloom with a focus on flowers, herbs, gardening and shoes.

First we tapped into inspiration from the JT vineyard garden with the creation of four unique flower & herb-infused white wine cocktails featuring different varietals. We differentiated ourselves by creating a series of stunning photographs that could be used for a variety of different platforms from general lifestyle to gardening media to cocktail media as well as charming 20 sec videos that showed beautifully styled cocktails ‘growing’ in a garden followed by the recipe. Both the photos and videos were shared on Facebook, Twitter, Tumblr, Youtube, and Pinterest.

An attention-grabbing media release was put on the wire and sent to a list of key lifestyle, cocktail and food writers. Media calls followed the release and an intimate cocktail tasting party was created for select media. The biggest hit was the media kits that were sent out to lifestyle media. A beautiful growing herb garden filled with herbs found in each cocktail, along with the wine, was sent out so that the drinks could be made at home.

The campaign was a huge success with over 15 stories and notable coverage including The Huffington Post, Sympatico.ca, a morning segment on Canada AM, and The National Post.

Herb Garden Media Kit

Animated Cocktail Videos

To support the spring campaign on Facebook, we launched two simple enter-to-win contests starting with the Spring Kick Off shoe shopping spree, awarding the winner $1000 towards new shoes. Messaging focused on how a change of shoes can change your outfit and your mood. The contest ran from April 25 to May 9, 2012 acquiring 6,590 new fans and delivered above expectations across all engagement metrics.

The second contest, A Year In Bloom, connected with consumers’ deep-seeded attraction to fresh flowers – a single bouquet can bring an entire room to life. Thanks to JT, the winner will experience the joy of fresh flowers every week for a year. Running from May 21 – June 10, 2012 the contest acquired 4,568 new fans and had over 39,000 actions from the ads. (Actions can be a Page Like, Page Post Like, Shared Post, Comments, etc.)

Four Years & Still Going Strong!

After validating the TV ads to still be effective and the best medium to provide the reach JT was looking for, the decision was made to re-run the existing creative for another year. We also continued the contextually relevant station sponsorships for the second year, and Social Media played a more integral role in communicating to JT drinkers online.

After a highly effective and strategic two years of the new brand platform, brand equity had rebounded beyond pre-campaign scores and the business heartily growing. We wanted to keep pushing the momentum and looked to optimize the advertising and social media plans.

In 2013 new TV executions were developed in order to surpass updated benchmarks for brand messaging, linkage and relevance. Each of the new spots was thematically tied to a common yet unexpected object that is part of our everyday lives. Using those everyday objects to ground each scenario, we captured relatable moments that evoked a real sense of emotion.

JTPS launched “Boxes” in October 2013, focusing on promoting JT box format wines – a key volume and share growth drive for the brand. Being the first brand to advertise box wines as a featured product was a big strategic decision due to the social stigmas related to the format (e.g. box wines are cheap/inferior quality, never to be served to guests), but we believed given the context of the platform and our executional style we could create something differentiated and position us as a box wine leader – without sacrificing the elevated brand imagery and associated we now had achieved. ‘Signs’ went on air in

Spring 2014 to continue with emotional charged visuals and song that re-enforced the campaign idea and key brand messages.

The brief for the following fiscal year was to continue delivering more emotions of everyday moments in a relatable, social and fun manner. The visual style and tone is carefully carried over from previous spots and all feel part of a WGAWFT moment. We produced a new TV ad called ‘Doors’ while updated ‘Lights’ with some new branding footage and a fresh track to optimize an already effective spot.

Updated “Lights” TV – 30 sec & 15 sec cut down

“Doors” TV – 30 sec & 15 sec cut down

The social media effort anchored in Facebook extended the campaign messaging with an optimized content and media strategy focused on driving engagement amongst wine drinkers. The brand successfully weathered through algorithm changes, lack of organic reach and finite budgets to continually deliver benchmark results quarter over quarter since 2011, particularly in community size and engagement KPIs. JT actually now has the largest Facebook community of the Canadian wine category with over 117,000 engaged fans.